Mystery visits for optimal service and quality

How do consumers experience your product? And do employees faithfully adhere to the standards and rules within your company? Find out with our mystery guests.

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How does a mystery visit work?

1. You want to know what's going on

You assume that what you agree on will also be fulfilled. Because an agreement is an agreement, right? Unfortunately, that is not always the case. How do you keep track of that?

2. We map out what you don't know

With thousands of Spotters, SmartSpotter offers you the eyes and ears on location. They collect the insights you are looking for throughout the country.

3. Get started!

Your real-time dashboard contains photo, audio and video evidence from our mystery shoppers. Take the next step and make smarter choices. On to spot on service and quality.

Curious about how this can work for you?

Request a free demo

Mystery visits: What does a mystery guest measure?

Total experience

With your product you also expect appropriate service that is the same everywhere. For an optimal experience of a drink in the catering industry, for example, a number of factors are indispensable: the right glass, the perfect temperature, a wedge of lime and a felt pad with your brand on it. Is the service of your products spot on?

We measure:

Perfectly serve
Presence of POS material on location

Staff compliance

Ask for identification, draw attention to offers and present a neat appearance. Do you know whether your employees faithfully adhere to the standards and rules of your organisation?

We measure:

Employee compliance
Product knowledge of employees
Dress codes

Total experience

We measure:

Perfectly serve
Presence of POS material on location

Staff compliance

Ask for identification, draw attention to offers and present a neat appearance. Do you know whether your employees faithfully adhere to the standards and rules of your organisation?

We measure: